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The Intelligent Contacts suite includes ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording, computer telephony integration (CTI), speech analytics, unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management. Intelligent Contacts clients have confidence they can not only meet but exceed the expectations of their customers with no technological hassles, long deployment cycles, or large capital expense. Eliminating the complex, cumbersome, and outdated legacy systems, Intelligent Contacts delivers instant ROI. No waiting, no installation, no headache – just results!
